COVID-19 Updates

Dear client,

At Banco Pichincha Miami Agency, the health and well-being of our customers, employees, and communities is our priority. We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus (COVID-19), and we are committed to being responsive to the needs of our customers during this situation. At the same time, we recognize the necessity of our customers to conduct business in person.

We are opening our offices following CDC guidelines and asking our customers to adhere to using protective masks and maintain appropriate distance while maintaining general pandemic norms of hygiene.

We also encourage you to use our digital platforms and other self-service banking and 24/7 account access resources. From our e-banking, you can make payments, view transactions, check balances, obtain account statements, update information, amongst other services (https://www.pichinchamiami.com/fmLogon.aspx). It is easier to manage your account digitally, especially given call wait times may be longer than usual. If you have not enrolled via online access, please do so, it is simple, and it only takes a few minutes (https://www.pichinchamiami.com/fmEnroll.aspx).

Please do not hesitate to contact us at (305) 350-6121, or you can reach directly to your Account Officer if you require assistance.

Information Security During the COVID-19 Pandemic

As we continue to take measures to protect our families and communities against the spread of the COVID-19 virus, many cybercriminals are taking advantage of the situation to send false communication in the form of phishing emails. The purpose of these emails is to trick the recipient into taking action, such as submitting personal and financial information.

As part of those campaigns, malicious actors may use the Agency’s name, stating:

  • Your account has been disabled and requires some personal information to be sent to update and re-activate;
  • Personal information is required to receive isolation benefits;
  • Online Payment is required for the COVID-19 exam at home.

It is crucial that you remain vigilant and do not respond to personal information requests made via emails. It would be best if you always remembered;

  • The Agency will never request personal or financial information via email;
  • You should not click on any COVID-19 related links or attachments you receive via email or messaging apps. This caution includes messages to personal email providers like Gmail;
  • Do not be fooled by legitimate-looking branding on the messages you receive. Cybercrimes will also often use language that conveys a sense of urgency, so be alert;
  • You should not put your credentials into third-party sites unless you are 100% sure you’re on the right site;

We encourage you To be safe And follow all guidelines given by the government And health professionals.